Good to know

How are appointments booked?

• You can call MotionDynamix directly (+41 (0)44 552 0344) or fill in the form provided. Please inform us if you are a new patient and whether your condition is acute or if you are a postoperative patient. Please inform us if you are a new patient and whether your condition is acute or if you are a postoperative patient.

How many appointments should I book?

• Our schedules fill up rather quickly. Therefore, it is advisable to book two or three appointments at once.

How early do I have to cancel an appointment?

• Appointments must be canceled at least 24 hours in advance. (I.e. If your appointment was scheduled for Tuesday at 9 am, you would be required to inform us by Monday at 9 am.) Missed appointments or late cancellations will be charged. The telephone is served Monday to Friday from 8 am to 7 pm and Saturday and Sunday from 9 am to 5 pm.

What should I bring to my first appointment?

• You will need your prescription, your health insurance card, if necessary your “Schadennummer” and comfortable clothing.

How long is a prescription valid?

• A prescription is usually valid three months after the date of issue. Please note that your first appointment must be arranged within five weeks of issue. Extensions are not possible.

May I come to therapy without a prescription?

• Of course. Without a prescription, you are considered a private payer.

Who is responsible for the physiotherapy bill?

• In principle, the responsibility for the bill lies with the patient. In many cases, we can support you by sending the invoice electronically directly to the insurance company. It usually takes insurance between 30 and 90 days to transfer the money to MotionDynamix. Certain insurance companies require you to pay the bill, after which the insurance company will refund your benefit to you. Please note: If insurance refuses to pay the bill directly, the responsibility rests with the patient.

How long does physiotherapy treatment take?

• Treatments covered for by the insurance company last 25 mins. This includes the time needed to prepare, discuss and the actual treatment time. The payment structure (Tarif-Vertrag) for outpatient care for physical therapy has been determined by the Federal Office of Public Health (BAG) and agreed upon by the insurance companies. This means that physiotherapists are legally bound by these tariffs.
• More information for private payers can be found here.

How often should I get into physiotherapy?

• Usually you are treated twice a week. As you get better, the therapy frequency can be reduced to your needs.

How many treatments are covered by a regulation?

• A maximum of nine treatments can be charged. Depending on your health insurance, doctor and situation additional prescriptions can be issued. Please check with your doctor and insurance company.

What is MTT?

• MTT is a training program that lasts approximately three months (27 training sessions). It is usually paid by the insurance company. Your physical therapist will create a personal program and follow up usually takes place after 6 weeks.

How many MTT training units are covered by the insurance?

• The number of training sessions covered varies from insurance to insurance. It is advisable to check with your insurance company in advance. We are happy to assist you with your enquiries.

• At MotionDynamix, we foster a close working relation with the prescribing physician.
• After the first seven to nine treatments, we will inform you in detail about the patient’s condition. Progress reports can be delivered by phone or in writing (by post or email).
• Our goal is to punctually communicate the patient’s progress and treatment recommendations so that necessary adjustments can be made on time.